What should I do if there is a problem with my order?

If you experience any problems with your order—such as missing items, incorrect deliveries, or damaged products—please notify us using the inquiry form below. Please include the following information:

  • A photo of the items you received.

  • A picture of the shipping label on the package.

Our team is ready to help you resolve these issues quickly!

For our international customers: Please note that orders sometimes need to be picked up from your local post office. In such cases, delivery times may be extended. Our customer service team will contact you personally via email to provide further instructions and assistance.

We thank you for your understanding and strive to provide you with the best possible service.