If the tracking link for your order shows that it is “stuck at customs,” please follow these steps:
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Check the shipment details: First, carefully review the shipment information to understand why the order is being held up at customs. This information can shed light on the situation.
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Fill out an inquiry form: To resolve the issue, please complete the inquiry form below. This will allow our team to initiate an investigation and, if necessary, cooperate with customs authorities.
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Please wait for clearance: Customs procedures can sometimes take time. We ask for your patience while our team works diligently to expedite the release of your order.
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Additional Customs Fees: Please note that depending on your country's customs regulations, additional fees may apply to clearing your order. It's important that you familiarize yourself with these potential fees and be prepared to pay them if necessary.