If the tracking link for your order indicates that it has been returned to sender , please follow these steps:
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Check the shipment details: First, carefully review the shipment information to understand the reason for the return. You may find clues there as to why the order was returned to us.
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Fill out a request: To initiate a solution, please fill out the request form below. This will allow our team to investigate the situation and coordinate with our shipping partners.
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Solution options: Depending on the circumstances and condition of the returned package, various options are available to you, such as a refund, reshipment, or another mutually agreed-upon solution.